ConversAid℠ by LiveFaculty LLC | ☎ Call or Text: 347-927-7332

ConversAid Coaching

American Accent Training Since 1998

ConversAid Privacy Policy

Operated by LiveFaculty LLC
Last Updated: October 12, 2026

1. Introduction

Welcome to ConversAid, an online pronunciation assessment, accent training, and professional communication platform for foreign and regional English speakers worldwide.

ConversAid is operated by LiveFaculty LLC (“LiveFaculty,” “ConversAid,” “we,” “us,” or “our”).

We recognize that users trust us with personal information, voice recordings, learning records, and private communications. We respect that trust and are committed to protecting personal information through responsible data practices.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you use our website, mobile applications, pronunciation assessment tools, training activities, coaching services, and related features (collectively, the “Services”).

This Policy applies to learners, coaches, account holders, and visitors using ConversAid.

By using our Services, you acknowledge the data practices described in this Policy. Where applicable law requires consent for particular processing activities, we will seek that consent separately.

2. Personalized Training and Learning Records

ConversAid provides personalized pronunciation and communication training through automated assessments, interactive exercises, individualized learning assignments, and professional coaching.

We collect and process information necessary to deliver these services, personalize training, evaluate progress, and maintain learning records.

Depending on the services used, learners may be able to:

Personalized learning records allow users to return to ConversAid and continue training over time.

Access to recordings and learning records is subject to account permissions, applicable privacy requirements, and the availability of the relevant features.

3. Information We Collect

We collect information directly from users, automatically through their use of the Services, and from authorized third-party providers where necessary.

A. Account and Personal Information

Information may include:

Additional information may be required for coaches, including professional qualifications, identity verification, and tax-related documentation where applicable.

B. Pronunciation Assessment and Speech Training

ConversAid may collect and process:

This information supports individualized speech training and allows users to monitor their progress.

C. Coaching and Communication Information

Depending on the features used, we may collect:

Some communications and recordings may be retained to support service delivery, learning history, quality assurance, security, or other purposes described in this Policy.

D. Payment and Transaction Information

When users purchase subscriptions, coaching sessions, or other services, we may collect transaction-related information, including:

Payments may be processed through authorized third-party providers, including payment platforms supported by ConversAid.

Payment processors handle payment information under their own privacy policies and applicable security requirements.

We do not require users to provide unnecessary financial information beyond what is reasonably needed to complete an authorized transaction.

E. Technical and Usage Information

We may automatically collect:

This information helps maintain platform functionality, security, and reliability.

4. Microphone, Camera, and Recording Permissions

ConversAid uses microphone access for pronunciation assessment, speech training, audio recording, and live communication features.

Camera access may be requested for video communication, profile photographs, or other features requiring visual input.

When users initiate a speech assessment or recording activity, their audio may be captured, processed, and transmitted to authorized service providers to generate feedback or deliver the requested service.

Users can manage microphone and camera permissions through their device settings.

Disabling these permissions may prevent certain features from functioning.

ConversAid does not intentionally activate microphone or camera recording without an associated feature or user action requiring that access.

5. Coaching Session Recordings and Pronunciation Practice

Live Coaching Session Recordings

ConversAid may record live coaching sessions for administrative oversight, quality assurance, security, and service improvement, subject to applicable recording consent requirements.

Access to these recordings is restricted to the authorized ConversAid platform administrator. Learners, coaches, and other users are not permitted to access, download, or replay recorded live coaching sessions.

Recordings will not be publicly distributed or used for promotional purposes without appropriate authorization.

Pronunciation Assessments and Practice Recordings

Learners may record their own speech while completing pronunciation assessments and training activities.

These recordings may be processed to generate pronunciation scores, automated feedback, training recommendations, and progress reports.

Learners may access their assessment results, training assignments, and progress information through available ConversAid features.

Pronunciation practice recordings are separate from live coaching session recordings.

Recording Security and Retention

ConversAid maintains access restrictions designed to protect recorded communications. Recordings are retained and deleted according to the applicable data retention provisions of this Privacy Policy.

6. Employer-Sponsored and Third-Party-Paid Training

ConversAid may provide training purchased by employers, educational institutions, organizations, or other third-party sponsors.

Where a third party pays for training, that party may receive information reasonably necessary to administer the arrangement, such as:

Detailed pronunciation assessments, private messages, coaching recordings, and personal learning records are not automatically disclosed to a sponsoring organization solely because it funded the service.

Additional information may be shared where the learner has been appropriately informed and has authorized the disclosure, or where another valid legal basis permits it.

Any organizational reporting arrangements should specify the information shared and applicable access restrictions.

7. Artificial Intelligence and Automated Assessment

ConversAid uses artificial intelligence, automated speech recognition, and other computational technologies to support pronunciation assessment, speech training, and communication improvement.

These technologies may:

Automated analysis may involve authorized third-party technology providers.

AI-generated assessments, scores, and recommendations may contain inaccuracies.

ConversAid is an educational and communication-training service. Its assessments do not constitute medical diagnoses or professional healthcare evaluations.

User information is processed by AI providers according to applicable agreements, configurations, and privacy safeguards.

Any use of user content for AI model training will be governed by applicable disclosures, contractual restrictions, and consent requirements.

8. How We Use Personal Information

We use personal information to:

  1. Create and maintain user accounts.
  2. Authenticate users and protect accounts.
  3. Provide pronunciation assessments and speech training.
  4. Deliver personalized learning activities.
  5. Store training history and progress.
  6. Facilitate coaching appointments and communications.
  7. Provide access to authorized recorded lessons.
  8. Process payments and subscriptions.
  9. Respond to customer service inquiries.
  10. Send appointment confirmations and account notifications.
  11. Diagnose technical problems and maintain service reliability.
  12. Prevent fraud and unauthorized activity.
  13. Improve existing services and develop new features.
  14. Conduct appropriate research and service analysis.
  15. Comply with applicable legal obligations.
  16. Provide promotional communications where permitted.

We may use aggregated or appropriately de-identified information to analyze service effectiveness and improve educational features.

9. Communications and Notifications

ConversAid may contact users regarding:

We may also request feedback about the website, mobile application, or training services.

Promotional communications will be subject to applicable consent and opt-out requirements.

Users may unsubscribe from promotional emails using the instructions provided in those messages or by contacting admin@conversaid.com.

Essential account, security, and transactional communications may continue when necessary.

10. Information Sharing and Disclosure

We may disclose information to authorized third parties where necessary to operate ConversAid.

These may include:

We may also disclose information when required by law, necessary to protect rights or safety, or in connection with legitimate business transactions.

We do not sell personal information for monetary compensation.

We do not provide unrestricted access to learners’ private training records to advertisers or unrelated commercial organizations.

Certain disclosures may qualify as “sharing” under applicable privacy laws even where no money is exchanged. Such disclosures are subject to applicable legal requirements.

11. Access to Personal Information

Access to personal information is limited according to operational needs and applicable permissions.

Authorized personnel and service providers may access information where necessary to:

Coaches may receive access to learning records and communications relevant to their authorized coaching relationships.

Users should not assume that every individual associated with ConversAid has unrestricted access to their information.

12. Cookies and Similar Technologies

ConversAid may use cookies, software development kits, and similar technologies to:

Some technologies may be operated by third-party providers.

Where applicable law requires consent or other choices for nonessential tracking, we will provide the appropriate controls.

Users may manage browser cookies through their browser settings, although disabling certain cookies may affect functionality.

13. Data Storage and Retention

ConversAid stores personal information using hosting and service infrastructure operated by LiveFaculty LLC and authorized providers.

We retain information for periods reasonably necessary to:

Retention periods may vary according to the information involved and the purpose for which it was collected.

When information is no longer reasonably necessary, we take appropriate steps to delete, de-identify, or securely dispose of it, subject to applicable legal and operational requirements.

14. Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, and destruction.

Measures may include authentication controls, access restrictions, secure communications, and appropriate hosting safeguards.

Only authorized personnel and providers should access personal information for legitimate business purposes.

No internet-based service can guarantee absolute security.

Users are responsible for protecting their passwords and maintaining appropriate security on their devices.

15. Account Deletion and Privacy Requests

ConversAid, operated by LiveFaculty LLC, allows users to request deletion of their ConversAid account and associated personal data without needing to contact a coach or cancel their account through a third-party service.

How to request account deletion

  1. Send an email to admin@conversaid.com.
  2. Use the subject line ConversAid Account Deletion Request.
  3. Identify the email address associated with your ConversAid account.
  4. State that you want your ConversAid account and associated personal data deleted.

We may request reasonable verification of account ownership before processing the request. Please do not send your password.

Information deleted

Following verification, account deletion includes removal or de-identification, as applicable, of personal information no longer required for legitimate or legal purposes, including:

Deletion may involve removing information from active systems and arranging deletion from relevant service providers, subject to applicable retention requirements.

Information that may be retained

Certain records may be retained where necessary to comply with legal obligations, maintain financial and transaction records, prevent fraud, investigate security incidents, resolve disputes, or fulfill outstanding contractual obligations.

Retained information is restricted to the purposes requiring its continued storage and is deleted or de-identified when those purposes and applicable retention requirements end.

Retention periods

Account and learning information is generally retained while the account is active or while necessary to provide requested services. After a verified deletion request, information eligible for deletion is removed through our account-deletion process.

Financial, tax, security, dispute-related, and legally required records may be retained for the period required by applicable law or the relevant legitimate purpose. Backup copies may remain temporarily until the applicable backup-retention cycle expires.

Requests to delete specific information

Users may also contact admin@conversaid.com to request deletion of particular personal information without necessarily deleting their entire account, subject to applicable law and technical or operational requirements.

Other privacy rights

Users may request access to or correction of personal information and exercise other applicable privacy rights by contacting admin@conversaid.com.

16. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Depending on applicable requirements, these rights may include:

We do not unlawfully discriminate against individuals for exercising applicable privacy rights.

Requests may be submitted to admin@conversaid.com.

17. European Union and United Kingdom Privacy Rights

Where applicable, LiveFaculty LLC acts as the data controller for personal information processed through ConversAid.

Under the EU and UK General Data Protection Regulation, eligible individuals may have rights to:

Processing may rely on contractual necessity, legal obligations, legitimate interests, consent, or another lawful basis.

Information may be processed internationally, including in the United States.

Where legally required, appropriate safeguards will be used for international data transfers.

Eligible individuals may also lodge complaints with an appropriate supervisory authority.

18. Children’s Privacy

ConversAid is intended for individuals 18 years of age or older.

We do not knowingly permit individuals under 18 to register for or use the Services.

If we become aware that personal information has been collected from an ineligible minor, we will take appropriate steps to address the account and information in accordance with applicable law.

19. Legal Compliance and Safety

We may disclose information when reasonably necessary to:

Any disclosure will be evaluated according to applicable legal requirements.

20. Third-Party Websites and Services

ConversAid may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third-party websites.

Users should review the privacy policies of external services before providing information directly to them.

21. Business Transfers

If LiveFaculty LLC undergoes a merger, acquisition, reorganization, or transfer of business assets, relevant personal information may be transferred as part of that transaction, subject to applicable privacy and legal requirements.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technologies, legal obligations, or privacy practices.

Updates will be posted with a revised effective date.

Where required by law, we will provide additional notice or obtain appropriate consent.

23. Contact Information

For questions, privacy requests, account deletion requests, or concerns about this Privacy Policy, contact:

LiveFaculty LLC
ConversAid
Website: https://conversaid.com
Email: admin@conversaid.com

© 2026 LiveFaculty LLC. All rights reserved.